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Monday 8am to Friday 6pm
020-34 99 03 52

Methods of payment

ServiceHelpCentre
Imprint

Registered office

firstprint is a service run by unitedprint.com UK Ltd.
16 Great Queen Street
London WC2B 5AH

Managing Director

Ali Bazooband

Postal address

16 Great Queen Street
London WC2B 5AH

Communication

Telephone: 020-34 99 03 52
Fax: 020-34 99 03 84
e-mail: support@firstprint.co.uk

Registration Numbers

Registered in England & Wales
Company No. 5831720
VAT GB 135 5722 17

ODR
European Commission platform for Online Dispute Resolution: http://ec.europa.eu/consumers/odr/

Liability

Although we have carefully reviewed the contents, we do not assume liability for the contents of any external links. The providers of any linked pages exclusively are responsible for the contents of those pages.

Can I cancel an order or an order item?

As long as all order items in your shopping cart have the status "Data input", a chargeable cancellation of the entire order is possible in the "MyOrders" section. As soon as one order item has exceeded this status, every item can be cancelled until the status "Ready for dispatch".

As compensation for cancellation we charge a fee of
  • £ 4.00 on a gross product price up to £ 20.00
  • £ 12.00 on a gross product price up to £ 425.00
  • £ 20.00 on a gross product price from £ 425.01

If the print job is already placed on the printing plate (so-called Pooling), we charge the net product price plus optional extra services (e.g. premium file check) as a compensation for the cancellation, as the automated printing process cannot be stopped from this point.

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